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Continuous Improvement Plan

Sign in to see the improvement plan, the service issues and the compliance figures.

Client Operations How it works

Continuous Improvement Plan (CIP)

Exec Summary
Gantt
Tasks
Sprints

Needs attention

In flight

Workstream status (board view)

Coming up

Recent activity

Timeline

Click any task row to open its full detail.

Task register

Click any task row to open its full detail and record an update. A blue dot marks tasks with a progress update.
Reordering is available when no filters or search are active, so the arrows always act on the real plan order.
Move OutlineTaskWorkstreamOwnerStartFinishSprint%StatusRAGPri
26 sprints, 2 weeks each, S1 starting . Counts are open tasks (Done/Parked excluded). S1 is the triage bucket — it holds every task that was already overdue when this plan last regenerated, plus anything already under way before the sprint calendar starts. Click a bar to filter the Tasks tab to that sprint.

Load per sprint

Load per owner, current + next sprint

OwnerS1S2Total open
Needs attention

Outstanding

No items match these filters.

Month-to-Date & Weekly Performance

By FC — Submission & On-Time Rate (current filter)

Root Cause Detail

MonthClient CodeCompany NameMAFCType / StatusRoot causeComments / Remarks

Outstanding / Pending Items

RCA and Comments are editable directly in this table -- click into a cell to update it, then use "Save changes" above. Everyone sees it straight away.
MonthClient CodeCompanyMAFCMissingWeek Deadline P&LDeadline BSOverdue (wd)StatusRCAComments
Overdue = workdays (Mon–Fri) elapsed since deadline. Due this week = deadline falls within the current Mon–Fri window. Items due later are excluded from this list until their week arrives. FC/Group/Company/Status filters narrow the By FC and Outstanding sections; the MTD & Weekly Performance section above stays month-wide for whatever FC/Group/Company/Status scope is chosen (Week filter doesn't affect it, since it's meant as a stable monthly overview).

Proposals

Client Proposal Owner Service lines Annualised One-off Status Days Issued
current

This week's email

Consolidated report and packs

Not submitted yet

Your written report

Wins, challenges and ideas for the week, with your KPI figures if your department reports them. Edit, then Save and submit before Friday 12:00.

Report files

Trackers and other files that go out with the Friday report. Everyone with reporting access can see them and add to them; a file of the same name replaces the earlier one. Up to 3 MB each.

Board pack

Procedures
The loop0
Operating principles
Strategic objective
Change log

Working procedures

Code Procedure Outcome Folder Owner State Review due Steps Issues
People
Add someone
Account log
What can they do?

Start from a usual combination, then change any line that needs it.

Improvement Plan The CIP plan, its tasks, the exec summary and the roll-up.
Service Issues The escalation register, and the people and clients behind it.
Compliance Month-end submissions, weekly reporting, root causes and the action plan. Names clients, MAs and FCs.
Proposals What has been quoted and for how much. Carries the firm’s fees, so it is off by default on every preset.
Tax & Statutory Accounts and returns by client and period, what each is waiting on, and where the working papers are. Names clients’ tax affairs, so it is off by default on every preset — including Administrator.
Profitability Client-by-client margin, and labour cost per person. The most closely held thing here, so it is off by default on every preset — including Administrator.
People & Development The P&D action plan, the monthly headcount pack and the leaver register. Names individual employees, records why each of them left and quotes their exit interviews, so it is off by default on every preset — including Administrator.
SOPs The firm’s working procedures, the operating principles and the strategic objective. Read is on every preset: a procedure nobody can read is not the authority. Changing what the firm says it does is the grant worth thinking about.
Whose clients Compliance only. Scope someone to their own clients and every figure they see is theirs; leave it on everyone for a supervisor.

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